The problem
Rubix offers millions of products as a full-range supplier of industrial supplies — from bearings and belts to gaskets, tools, and everything in between. Over the years, they have expanded throughout Europe and are currently active in more than fifteen countries.
Rubix faced challenges in responding to a large number of customer requests, resulting in some of them remaining unanswered. Like many companies in the technical business, Rubix matched customer requests manually in Excel. Manually matching thousands of products per request proved to be a time-consuming process. Due to the number of unanswered requests for quotations and request for proposals, resource planning at Rubix went haywire. As a result, Rubix had to refuse multiple RFQ’s due to a lack of time. This meant losing out on revenue (and profit) in the long run.
The solution
In a world where technology develops rapidlly, Rubix could not afford lag behind, so they partnered with Mydatafactory to stay ahead of the curve. Mydatafactory enables Rubix to automatically match equivalent products based on their product descriptions, making use of the latest AI and search technologies. Furthermore, using the same technologies, Mydatafactory can automatically identify suitable alternatives for products that are not readily available. All of this resulted in Rubix being able to respond much faster to a quote requests and tenders giving them a competitive advantage. On top of this, their margins have increased as well, due to the significant time savings, and their ability to quickly match the best products to their clients requests.
During traditional matching processes you are constantly switching between different applications, which is something we have solved. When matching with Mydatafactory, you are using one complete tool with an easy and intuitive interface, that also enables teams to collaborate on the same tender.
During a pilot, Rubix learned that they could use Mydatafactory for more than just matching customer requests. Other tasks that also involve the comparing of products are just as easily tacked with Mydatafactory. This discovery led to new projects for matching products in their ERP system.
The results
- Significantly less No Bid responses on tenders
- Faster responses to customer inquiries
- More than 50 percent time saved by using Mydatamatcher
- Getting more insight into quoting processes on a group level
Not only has Mydatamatcher given Rubix the ability to respond to all the requests for quotations it receives, it has also enabled all stakeholders to be involved with quoting and bid processes. Even those that are not experts in this field. The tool is easy to use and has made matching quotes ‘a piece of cake’. Product experts have also seen benefits. They now have more time for the challenging parts of their job where their expertise can flourish.
Rubix now has more time to do the things that really matter, such as maintaining valuable customer-relations.
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